Thursday 4 January 2018

What makes a good market analysis?


Market research surveys can help a company identify market conditions and align itself to market needs, with potential for success and profitability. Market research is almost compulsory for a company seeking to roll out products and services in any markets.
A good market research survey will help a company determine if there is enough demand for its services. For it to achieve its purpose, below are components of a good market research analysis:
1. Stakeholder in-depth interviews: Starting to talk with strategic stakeholders is a very strategic thing for market research surveys. The stakeholders will range from key personnel in the organization to those people outside the organization, who will affect the flow of the organization.
2. Demographic assessment and trend analysis: Analyzing demography includes analyzing the market and doing secondary research about the same. The data is then used in demand modeling and estimates.
For instance, survey administration companies helping with market research surveys collect information relating to trends, age, consumer expenditures and education as well as other demographic statistics that will impact the project.
The survey should help discover market trends, market projections, market focus, product focus, measurable specifics, accountability, evaluation of competition, perception by the customer, and description of the customer.
3. Quantitative survey: This is where the primary data is collected among end-users. Market research surveys capitalize on current usage and predicted usage and the impact the new business idea will have on the market.
4. Competitive assessment: This assesses the impact of the like-competitors and their actions on the business in the target market area. Each of the competitors is profiled using a variety of the information.
Calls can be made to avail non-public information absent on websites. The team doing market research surveys should use a combination of information sources to generate useful data.
5. Demand model or estimates with recommendations: A demand model is the result of each of the four things above. The demand model estimates the likelihood and habits of end-users for the target business under testing.
Predictive modeling is used with the known factors to come up with a rough figure.

Wednesday 3 January 2018

Improve Business with Employee and Customer Satisfaction Surveys


Keeping customers and employees satisfied is vital for a business’ success and reputation. A customer and employee satisfaction survey can be of great help to measure whether your customers and employees are happy with you or not. A survey can assist in understanding how satisfied or unsatisfied your customers and employees are. This is important, because over 90% of your customers and employees may never complain, but may never come back if they are not satisfied with your service.
What An Employee Or Customer Satisfaction Survey Is?
A survey can help you to identify unsatisfied customers and employees in your business so that you can improve to develop potential advocates. When your satisfaction rating dips, you may become alert to find potential issues that may negatively affect your future revenue. With a survey, you can identify the satisfaction level of your customers and employees, and find your happy and unhappy candidates. You can use the survey to turn your happy customers and employees into advocates, and unhappy ones to help fix the issues and retain your business.
How A Survey Works?
An effective survey uses a rating scale. You ask your customers and employees to rate different aspects of your service and give you a 1 to 10 score. By doing this, you can identify the weak points of your company, take initiatives to improve them, and then measure the changes in your ratings to find out whether the changes worked or not. One important trick to get ratings from a maximum number of customers and employees is to make your survey accessible all across the web, including mobile phones and tablets.
How to Use a Survey to Benefit Your Business?
Once you collect data using a customer or employee satisfaction survey, you should use your ratings to identify how satisfied your customers and employees are, and what you can do to improve the weaker ratings. A good survey tool allows you to track the satisfaction level from one period to another as well. You may measure these changes to improve your business and make your customers and employees more satisfied.
A nice tool allows you to take an employee and customer satisfaction survey and measure their satisfaction level. It allows you to track changes in the satisfaction levels and identify the ones who may be on the brink of going away. Also, ensure that the survey is easy and quick to complete, so that people may feel encouraged to contribute to them.