Assessing Your Workplace and Finding Underlying Issues the Right Way

As someone who helps run or who runs a business, knowing the underlying causes of problems and workplace issues is one of the topmost priorities you have. Despite how large or prominent some organizations may be, there surely exists issues that trouble the employees, and ultimately, the organization itself. To get to the root cause of issues, there are two methodologies that are quite effective—employee feedback surveys and 360 feedback surveys. Want to learn more? Well then, read along to find out the right way of going about it.

But before we do that, you have to fully understand what these two surveys are. First of all is the employee feedback survey which is pretty straightforward. The employees of a company take part in surveys designed to find out causes of issues. This ultimately helps management to take care of the issues and rejuvenate employee engagement.

On the other end is the 360-degree feedback survey. A 360-degree feedback survey is also performed by the employees of a company, but the respondents’ identities are anonymous. In other words, no one knows who is saying what in the final responses that you collect. Anonymity helps the employees feel more comfortable answering more freely and honestly. However, if the results from a regular employee feedback survey and a 360-degree feedback survey are very different, especially with the latter one being more negative, then you need to understand that your employees find it difficult to speak up – which is a huge problem that needs addressing before any other problem that you find through the surveys.

There are best practices when it comes to asking employees about the workplace. You need to be emotionally connective, talk more about feeling (to understand how they feel), and avoid being confrontational. Doing a few wrongs might be actually destructive as you won’t be able to get respondents to answer honestly.

In a nutshell, both employee feedback survey and 360 feedback survey can help you gather the much-needed insights that can be used to improve the quality of the culture in the workplace. You should strive to take a deep dive into the behavior of the employees to understand the why instead of solely focusing in on the superficial metrics.

How Not to Do Website Feedback

Collecting together website feedback is an important way to determine customer engagement with your site, but it can also be implemented poorly. Some of the more common methods to collect feedback are by including feedback links on your site, doing visitor intercepts, or in-page surveys. No matter which method, it should give you the information you need to provide engaging content, and great products or services.

Before you gather feedback on your website, read this first. If you do it wrong, it may result in wasted time and effort.

1. Timing is essential. Have you ever visited a website only to be presented with a customer survey in the first five seconds? Don’t do that. Not only will your visitors get annoyed, they may just fill out the survey and give false or wrong information. How can you expect a customer to provide feedback when they have only seen your site for a few seconds? Instead, add your survey pop-up to the bottom of the page.

2. Having extremely long surveys. Ten minutes may not seem like a lot of time to the web guru who spends all day online, but your average consumer is not going to want to spend ten minutes of their valuable time doing someone else’s job for them. Instead, let them know the survey will take thirty seconds—that’s time that most of us are willing to invest in giving our opinions.

3. Not offering an incentive. Usually it’s the more valuable customers who are willing to fill out an online survey. They may have visited your site several times in one month. Today may be the day that they decide to fill it out. Once they have done so, a coupon or offer may be of benefit to them. They choose whether to accept or not. But do give your best customers something for their time.

4. Discarding the surveys, without ever reading them. Sure, your day is busy and full of things to do. Be sure to assign time on a weekly basis to read through the online surveys. If a customer has provided their email address, shoot them off an email saying that you appreciate their business. Let them know that you value their feedback, and perhaps you may even give them a telephone call if you feel that you need to collect more information about a particular sales experience.

5. Don’t berate your employees. Remember that there are easy customers, and there are difficult ones. People will seek the negative. They may have complained about one of your employees. Be sure to ask their side of things, and offer support, not punishment. Remember that unhappy employees are also likely to provide employee feedback survey on your website.

A website survey may be one of the cheapest, yet most effective ways to open up a direct channel to your customers. You can immediately start incorporating their suggestions into your business, so they can see that you are serious about providing the best products and services possible.

Importance of Adding Employee Feedback Survey in Your Administrative Services

It does not matter whether you are associated with a big firm or a small one, but you cannot miss out the importance of survey. The employee feedback survey helps you to know what people think about your firm. If you need to make any changes regarding the functionality, this feedback survey is best. This feedback service is available 365 days in a year and helps in appraisal process. It provides valid feedback, which is just invaluable for the current leadership development. This survey program helps in developing strength and improves current developmental opportunities. This feedback survey procedure leverages best practices for showing clients a clear reflection of their services.

More about the survey

The feedback survey is accomplished by leveraging technological services and methodologies for gathering feedback from higher level managers. Not just from the high-end managers, but services are available with other forms of key rater groups. You will receive feedback from manager, peers, self, and others. You might even purchase direct reports, for enhancing the value of your company. This feedback model is going to change the overall function of your company for the betterment. Go through the feedbacks minutely and make requisite changes accordingly. You can even talk online for some great feedback services.

More about the groups

The first group from where you will receive feedback is the manager. It is perhaps the common of all groups mostly for its standard practice of having managers serve as primary rater for the current performance appraisals. Furthermore, peers help in offering unique perspective as they are out of current performance chain. They are ready to provide you with best point of view, as close outsider. Direct reports are currently not empowered or because of the nature of subordinate or manager relationships. It offers candid feedback to managers. It is during such instances, when you need 360 degree solution for ensuring anonymity from a key rater group.

Administration of the survey

Even though there are best practices associated with survey administration, some organizations might lack the necessary time in administering campaigns. These campaigns are designed for driving maximum respondent engagement. With the help of seasoned professionals, you can rely on procuring best employee opinion survey result. Now, you can let the seasoned professional handle everything on your behalf and company, starting from strategy to the current execution. Here, experienced professionals only administer the survey for better result only.

More on survey administration

Due to the extensive survey platforms, you are about to enjoy successful survey campaign. Here, the pros are ready to administer surveys through various mediums. Some of those mediums are paper survey, online survey, interviews, bubble form surveys and even focus groups. They are further going to focus on observational studies, phone surveys and mail surveys for better response. Join hands with the leaders for secret shopper surveys to get the exact feeling of your customers. These are some of the interesting ways, which can help you to get proper ideas on your marketing strategies. You can improve the present functions of your company, depending on these surveys.